At EGS we value the privacy of our users, owners, municipalities and all people whose data we process. We comply with Regulation (EU) 2016/679 (GDPR) and with Organic Law 3/2018, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).
1. Data Controller
- Name: EGS
2. Data we process
We process data such as name, surname, address, identification and contact data, housing data, cadastral data, water consumption, census and owner data, among others.
3. Processing purposes
- Management of relationships with municipalities and owners
- Studies, audits and services on water consumption
- Maintenance of housing census
- Billing and collection management
- Compliance with legal and administrative obligations
- Purposes derived from contractual agreements
4. Legal basis
- Compliance with legal obligations
- Execution of contracts or agreements
- Explicit consent of the interested party, where applicable
5. Data retention
We will retain the data only for the time necessary for the intended purposes, or until the interested party exercises their rights, always respecting the applicable legal deadlines.
6. Recipients
The data may be communicated to municipalities, collaborating entities, service providers (data processors) and competent authorities, always guaranteeing compliance with the regulations.
7. Rights
The user can exercise the following rights:
- Access their data
- Rectify or delete them
- Limit their processing
- Object to processing
- Request portability
- Withdraw their consent at any time
- File a complaint with the Spanish Data Protection Agency (AEPD)
8. Security measures
We have adopted technical and organizational measures to protect data against unauthorized access, loss, alteration or improper disclosure, including access control, secure authentication, encryption and internal security policies.
9. Security breaches
In the event of a security breach affecting personal data, we will notify the AEPD and, if applicable, also those affected, as soon as possible.
10. Modifications
This policy may be updated to adapt to legal or internal changes. In case of significant changes, notification will be provided through the website or other appropriate means.